Your next primary care doctor could be online only, accessed through an AI tool

Tammy MacDonald is a director at Blue Hills Adult Education in Dedham, Mass. When she needed a new primary care doctor, she was turned away by ten practices. A few told her she could get an appointment after waiting a year and a half, or even two years.

The shortage of primary care doctors is a national problem. To cope, a large health system in Massachusetts is using an AI tool to screen patients and refer them to other care.

(Image credit: Jesse Costa)