Howard Schultz Came Out of Retirement to Destroy Starbucks’ Union—and His Legacy

In November 2021, Victoria Conklin, a 23-year-old shift supervisor at a Starbucks near Buffalo, was talking to Rossann Williams, then the company’s president of North American retail. Workers at three nearby stores had recently petitioned to become the chain’s only unionized locations in the United States, but Conklin’s hadn’t. Williams wanted to keep it that […]