My latest horror story interacting with #microsoft support. I'm just trying to get help to register the their hardware program in their partner center. And in fact we were already registered there. But for some unknown reason, our entra ID accounts got removed without us getting any notification... and since we couldn't get help to restore them, we decided to re-register from scratch.
We could recreate the business entity, and join the partner center, but joining the hardware program registration fails because our former registration still exists somewhere, and it would not let us record the certificate we use for code signature ("The code signing certificate you used to sign the file has already been used by a different seller. Please use a different certificate.")
That's our problem, but now I can't explain that problem to Microsoft because there's no way for me to open a simple support ticket. The problems I encountered go from badly designed web support form, to AI bots and support teams that can't help you, and to invalid phone numbers. Read it here:
https://learn.microsoft.com/en-us/answers/questions/5658250/how-to-open-a-support-ticket-in-the-partner-center
If you know someone at Microsoft that could help, please let me know! Maybe the power of the fediverse will help me.