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Boosted by jsonstein@masto.deoan.org ("Jeff Sonstein"):
MissGayle@urbanists.social ("Miss Gayle") wrote:

@Nshrubs @librarymonster @DemocracyMattersALot

Pandora music customer service...

Fun with chatbots, I guess. Transcript in Alt Text truncated a bit to fit the character limit, but conveys the idea.

They do not, in fact, "understand your concerns."

#Pandora

Me: I don't want to support companies that are promoting ICE or are supporting the coup against democracy.  Mic: I understand your concerns...feel free to share them, and I'll be happy to assist you. Me: Your advertising shows you are promoting ICE and supporting the coup. Mic: ...Pandora focuses on providing music streaming services and does not engage in political activities or support any political organizations. ... Me: You run political ads promoting ICE, so you are in fact engaging in political activities. Mic: I understand your concern...the content of these ads is determined by the advertisers themselves. If you have feedback or concerns about specific ads, I recommend reaching out to our support team directly... Me: Pandora has no obligation to accept ads from people who are criminals and destroying communities. Mic: I understand your concern... Me: Your ads supporting ICE and the coup are unacceptable... Mic: I understand your concern... Me: Your ads for ICE and obvious political partisanship are unacceptable... Mic: I understand your frustration and appreciate your feedback...Your concerns are important to us, and I'll make sure to pass them along to the appropriate team... questions or feedback related to our service, please feel free to share. Me: Done. Probably not renewing my subscription unless you stop promoting fascism. Mic: I'm sorry to hear you're feeling this way...