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slightlyoff@toot.cafe ("Alex Russell") wrote:
The quality of your product isn't the quality of your product for your richest users, it's the value of your service for folks that stretched to pay in the first place. Why? Because their dollars meant more. They thought your values were aligned with their needs; that you'd be a durable substrate for their growth.
Performance, in this sense, is brand identity. It's earned reputational value.