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NfNitLoop ("Cody Casterline 🏳️🌈") wrote:
Starting to think that customer-service-speak[1] is not there to make you feel like a valued customer, but to just wear you down so you'll get off of the line.
"When we talk like this, our call times go down! Metrics! 🎉 "
[1]: Ex: The scripted sympathy for your problem. Overly saccharine and verbose language. "Hello and welcome to X, I'm Y and I'd love to help you with any issues or questions you may be having today. To get started …"