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I've reported bugs on paid-for Apple software and MS software, and I never get anything more than a template response.
And the issues persist.
Don't know from whomst people get that support that's so good.
For me it's worse than the worst-case responses of community software, like nobody having time and being asked to do it yourself (which was actually MS' response on one of their corporate open source things, so I did it myself according to their requirements, and then nothing happened.)