Mastodon Feed: Post

Reblogged by cstanhope@social.coop ("Your friendly 'net denizen"):

csepp@merveilles.town ("Csepp 🌢") wrote:

"The point of telling the customer what has happened is to establish that the problem was addressed in a professional manner, and this requires being able to tell what the machine is doing and being able to say what was done to fix it."

https://books.worksinprogress.co/book/maintenance-of-everything/communities-of-practice/the-soul-of-maintaining-a-new-machine/1

cc: #repair #anthropology #communitiesOfPractice