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Boosted by jwz:
jplebreton ("JP") wrote:

important to understand here how tech product design + PR + investor relations exist in a feedback loop for companies like this. Waymo steadfastly refuses to admit they need remote human operators and gives them what seems like a weird bad interface for it, in the hopes that that more indirect labor can in turn be automated later. this is all because they don't know this whole experiment will ever work. so don't give them the slightest bit of benefit-of-the-doubt!
https://gizmodo.com/waymo-released-a-revealing-postmortem-on-its-san-francisco-blackout-meltdown-2000702801

It seems very important to Waymo’s brand to not ever allow the impression that Waymos are ever remotely driven. What Waymo has instead of “remote drivers” or “teleoperators” is called “fleet response,” a Waymo blog post says. When the Waymo Driver encounters a truly heterogeneous driving situation, it sends out for human feedback, which we’re not supposed to think of as a bailout.