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Reblogged by slightlyoff@toot.cafe ("Alex Russell"):
joelanman@hachyderm.io ("Joe Lanman") wrote:
Just remembered something - GOV.UK Design Principles used to start like this:
1. Start with needs*
* user needs not government needsbut when the list was replicated (as it was, a lot) this first most important point often came out as:
1. Start with needs
Which is just not right, and could actually lead directly to what it was trying to avoid (government needs). I suggested the change to "Start with user needs" which is what we have now.