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@RussellGlasser ("Russell Glasser 💙") wrote:
It recently took me a couple months at my job to update an interface with a legal system that was out of date by a few years. I want to say Southwest software needs a complete overhaul but I can't imagine trying it, sounds like an engineering nightmare.
with quote tweet:
@TrungTPhan ("Trung Phan") wrote:
A Reddit post explains the Southwest Airlines meltdown (it cancelled >2.5k flights today).
TLDR: Crew scheduling system is 20 years outdated. In event of disruption, can only be changed via phone and manually updated (no app/internet options). And generally understaffed.
