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@gaywonk ("Carlos Maza") retweeted:
@adamjohnsonNYC ("Adam H. Johnson") wrote:
viral tweets of stranded Southwest customers lashing out and Southwest employees crying had me thinking about how much of our system is set up to shield corporate execs while creating mutual antagonism between “customers” and workers. So I wrote about it
https://thecolumn.substack.com/p/southwest-airlines-christmas-meltdown