Mastodon Feed: Post

Boosted by aredridel@kolektiva.social ("Mx. Aria Stewart"):
mattly@hachyderm.io ("Matthew Lyon") wrote:

RE: https://hachyderm.io/@inthehands/116539229749804943

This is what's fundamentally wrong with 95% of software you interact with because you have to

your city's parking app
your school district's portal
mychart
the list goes on

the concerns of you the end user probably don't even make the top five list after Karen in HR and Steve in Accounting are done with things

I left an employer’s internal project because an SVP said “infrastructure tooling doesn’t need UX people” and six weeks later it’s “we have to rearchitect $PROJECT around developer experience!”; their initial concerns were entirely stakeholder-driven, not end-user driven, and the project was an utter failure

this is Conway’s Law in action: Software design reflects an org chart, and end-users typically aren’t on that